Returns & Exchanges

International Return & Exchange Policy

JANTHEE accepts returns within 7 days of receiving the product and offers Refunds on returns/exchanges of Full Priced items.

The return process in the Middle East will incur a service fee of 15 dirhams per return, which includes pickup at your address and will be deducted from your refund.

For exchanges, we kindly ask you to proceed as you would with a return. Once we refund the amount, feel free to order your desired size. We understand this is currently not the most convenient method for our valued customers. As a small brand that has just launched in the Middle East, we are working hard to become more and more customer-friendly for you. Thank you for your understanding, lovely JANTHEE girls.

Please note that all SALE ITEMS and ITEMS purchased with a DISCOUNT CODE OF 20% AND MORE are FINAL SALE and NOT ELIGIBLE FOR RETURN NOR EXCHANGES. No exceptions!

All items must be returned unworn and unwashed with original liners and hang tags still attached to them.

Do You Need To Return or Exchange An Item? Here's How You Do It!

  • Step 1

    Please contact our Customer Service team via E-mail (cs@janthee.com. Our team will help you with your return request and will provide the return address and return form.

  • Step 2

    Please fill out our return form & add your name and order number

  • Step 3

    Insert the return form with the items) you wish to exchange or return in the original packaging.

    Please track your parcel - if packages are lost in transit, we are not liable to exchange.

    PLEASE MARK YOUR PARCEL AS "SAMPLE" WITH A VALUE OF 0€ (non EU countries).

  • Step 4

    Once your return is received and inspected, we will send an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.

    The Store Credit code will be issued between 3-5 business days upon receiving the items - you have 1 year to use it.

    Please contact us via email (cs@janthee.com) if you have further questions.

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Please send an email to cs@janthee.com if you have any questions.